Welcome to Mignora!
Our Refund Policy forms part of,
and must be read in conjunction with, our Terms and Conditions, Privacy Policy
and Shipping Policy. We reserve the right to change this Refund Policy at any
time. Policy was last updated on 20 Feb 2020.
Our Refund Policy does not affect
your statutory rights.
RETURNS
Purchases made on our website may
be returned for a refund within 7 days from the date of delivery. Customers
are responsible for the shipping costs associated with shipping items back to
us. Please email ([email protected]) for return instructions.
If 7 calendar days have passed
since the delivery of items, we can’t offer you a return nor refund. Please
note that count of the mentioned 7 days starts from the date when the courier company
considers (as per its policy) shipment to be ready for collection.
Mignora reserves the right to
refuse returns for any merchandise not in a resalable condition.
CONDITIONS OF RETURN
- In your email message, please
state clearly a) the order number, b) name and photo of items you want to
return, c) the reason you want to return the items. Mignora will study the
case and get back to you within one work-day of your email message,
accepting or rejecting the request.
- Items must be in their
original condition and original packaging (not opened, not used, unworn,
unmarked, unaltered, and undamaged, in pristine condition with
any retail seals unbroken).
- All returns must be
accompanied with your invoice as proof of purchase.
- All returned items are your
responsibility until they reach Mignora warehouse. Please therefore
ensure that you send your item back to us using a delivery service that
insures you for the value of the goods. Please package the product
securely.
- Shipping return costs are
non-refundable.
- Mignora reserves the right to
reject any returns which do not comply with our Refund Policy. Returns
that do not fulfill our return policy may be shipped back to the client at
his own cost.
ORDER CHANGES AND CANCELLATION
You can send us an email ([email protected]) to
request a cancellation or make any changes to your order. Timing of your email
must be a) within six hours of the purchasing, and also b) subject to order
status being “currently processing”, which is available on our website. Mignora
will not make cancellation or changes for orders that do not meet these two
conditions.
DEFECTIVE OR DAMAGED PRODUCTS
We do our best to prevent any
damage to your goods during transit. It is still possible that problems may
arise.
We only replace items if they are
defective or damaged. If you receive a defective /damaged item, you may request
a replacement. Please send us an email at ([email protected]) within six hours
of receiving the item, providing your order number and attaching clear pictures
of the damage. We will solve your inconvenience as soon as possible.
PROCESSING YOUR REFUND
Once your returned items have been
received by Mignora, please allow 7 to 10 business days for your return to be
processed.
If the returned items do not meet
the conditions listed, the package will be sent back to you at your expense.
If the returned items are accepted
by Mignora, your refund will be issued and you will receive a return
confirmation email. Your refund will be completed via the original payment
method, with the amount of return shipping deducted from your refund.
SALE ITEMS (IF APPLICABLE)
Only regular priced items may be refunded,
unfortunately, sale items cannot be refunded.
UNDELIVERABLE PACKAGE
Undeliverable packages that are
returned to us will not automatically be re-shipped. If you would like to make
any changes to the delivery address, you are responsible for any re-shipping
fees.
All returns need to be made within
7 days after items are “ready to collect”.
Please note that the product must
be shipped back to us at your own expense.
If you want to cancel your order,
you must do so within 6 hours after placing the order. If the order has already
been shipped (or 3 hours have passed), we won't be able to offer a
cancelation.
SHIPPING COSTS
To return a purchased item, you
should send your request by email to:
You will be responsible for paying
the costs of return shipping, which is not refundable. If you receive a refund,
the cost of return shipping will be deducted from your refund.
