Welcome to Mignora!
This Shipping
Policy applies to all products purchased through: www.mignora.com
Mignora is
committed to deliver the product in perfect condition at the address indicated
by the customer in the checkout page.
In order to
optimize delivery, we thank the customer for indicating an address in which the
order can be delivered within normal business hours.
SHIPPING
Mignora ships
worldwide.
For shipping to
Saudi Arabia, Mignora offers free shipping on orders above 300 SAR.
For shipping to
any other country, please contact us on the shipping cost.
For security
reasons, Mignora will not send any order to post office boxes or military
bases, nor will it accept any order when it is not possible to identify the
recipient of the order and its address.
ORDER PROCESSING TIMES
Items will be
sent within 3-6 working days after purchase order.
SHIPPING TIMES
(10-15) Ten to
Fifteen working days.
Note: Order processing times and shipping times are different.
SHIPMENT TRACKING
Mignora
provides the tracking numbers once
your order has been received by the shipping company, a notification will be sent to the email address you
provided at checkout. It will contain a tracking number so you can track your
order to your door.
CUSTOMS TAX
Please note
that any extra costs related to import/customs tax are the responsibility of
the buyer. Please check your own countries policy on importing goods, as we
cannot provide this for you.
DELAYS
Mignora is not responsible for delays in shipping or delivery, due to natural or uncontrollable events (Ex. Covid-19 pandemic). Additionally, Mignora is not responsible for delays related to the courier itself (such as customs clearance). Unfortunately, we do not have control over these delays. Transit time does not include weekends or Holidays.
UNDELIVERED PACKAGES
If at the time
of delivery, the customer is not at the delivery address or if it is not
possible to deliver the package to any person in charge, it is possible that the
buyer must pick up the package at the shipping company in the corresponding
country.
WRONG DELIVERY ADDRESS
Mignora will
not take charge, or make returns, for lost or undelivered packages for wrong
shipping addresses. Please be sure to provide correct and accurate shipping
addresses, at the time of purchase.
SECURE DELIVERY ADDRESS
Mignora
recommends customers provide a secure delivery address, for example your home
or place of employment. We cannot deliver to PO Box or parcel locker addresses.
Orders to PO Box or parcel locker addresses will be receiving an email to
confirm a valid delivery address. Mignora is not responsible for lost/stolen
parcels.
SHIPPING COMPLETED
Each delivery
is considered made from the moment in which Mignora makes the product available
to the buyer (Ready to be
collected), which is materialized through the control system used by the
courier company.
CONTACT INFORMATION
If you have any
questions or if we can help with anything at all, please contact us throw our
contact page or contact at: [email protected]
